Terms and Conditions

PREMISES

The services provided by Hold My Luggage, Inc., are governed by these “Terms & Conditions of Service”.

The “Terms and Conditions of Service” set by Hold My Luggage, Inc., shall be deemed and considered on an individual basis for luggage service and all other services finalized with the Licensee and Customer.

DEFINITIONS

The following definitions apply to the “Terms and Conditions of Service” governing the contract for luggage services and all other services finalized with the vendor and/or customer, as follows: “we”, “us”, “our”, the “staff in charge” means Hold My Luggage, Inc., and any partners, licensees, and associates of Hold My Luggage, Inc.; “Vendors”, “Customer(s)”, “you” and “your” mean the customer, holder of a luggage service claim ticket, hereinafter “receipt”.

TERMS AND CONDITIONS

Our terms and conditions for luggage pickup, storage and return services entered with the Corporation, Owner and trademarked name, “Hold My Luggage, Inc.” and of the website www.holdmyluggage.com, and customers accepting our luggage concierge service to pick up, store and return luggage/item and/or to provide you with all luggage services. When we provide you with our luggage service, you accept our terms and conditions set forth herein, on your behalf. Our terms and conditions refer to our employees, licensees, and management team. These terms and conditions may be changed in writing by one of our fully empowered authorized executives only. Should you entrust us with providing you with our concierge service, by giving oral or written instructions to pick up, store and return your luggage, you shall be bound to our “Terms and Conditions of Service”.

SERVICE DESCRIPTION – LUGGAGE STORAGE

We will store your luggage at our private storage facility for the period indicated on your receipt, specifically from the day and time of delivery of the luggage/item(s) to the estimated day and time of return/drop off indicated on the receipt.

  • (a) Customer must acknowledge and accept the terms and conditions of this service
  • (b) Customer must acknowledge and accept the waiver of liability form (services will not be rendered unless the liability form is signed)
  • (c) Refund policy
  • a. Customer must notify the company of cancellation 24 hours prior to service date

    b. Refunds will be granted if the driver is more than 30 minutes late picking up and/or returning luggage to customer

  • (d) The following payment of service is accepted: Point of Sale Credit Card Acceptance, Zelle, Square Cash
  • (e) Hours of Operation: Opened 24-hour/7 days per week
  • (f) Reservations can be made via our mobile app and on the company website 24-hours a day
  • (g) If the customer is sending an email inquiry regarding our concierge luggage service to reservations@holdmyluggage.com, business Facebook Message page, WhatsApp chat message, and/or a phone text message, please allow at least an hour response time. If you need immediate luggage service assistance, please call our office to schedule the service.
  • (h) To ensure the luggage is picked up and returned to the correct customer, the luggage is tagged with the customer’s name, date, pickup time and location, return time and location and a contact number
  • (i) The customer is given a claim ticket with the same information on the tagged luggage
  • (j) For security and liability purposes, a customer is encouraged not to leave any valuables in his/her luggage, for which the customer remains responsible and for which Hold My Luggage, Inc., declines all liability
  • (k) The customer is responsible for his/her luggage and its contents
  • (l) If there are any fragile items in the luggage, please alert our luggage handlers who will place a fragile sticker on the luggage and will handle the luggage with care

LATE PICKUP/RETURN

If for any reason we must wait 30 minutes past the time we were instructed to return your luggage, there will be a $15 late charge for our wait time. After 30 minutes of waiting, and you have not arrived, your luggage will be returned to our storage premises until you return. If you would like us to return your luggage to the airport, the late fee must be paid. After payment is made, we will return your luggage within 20 minutes of your phone call.

FORGOTTEN LUGGAGE

If we have not heard from you after 24-hours of storing your luggage, you will be charged a daily fee applicable to the costs of your stored luggage. For security reasons, any item or luggage that is forgotten and not claimed will be held for 45 days. After 45 days, the luggage and personal items will be sold or auctioned.

SERVICE DESCRIPTION – OUR CONCIERGE LUGGAGE SERVICE

Administration/Office

  • (1) Receives a request via phone or online reservation bookings
  • (2) Confirm request with a verbal or online response
  • (3) Enter customer details in computerized back office (customer name, email address, contact number, date, pickup/return time/location, # bags, # day(s) to hold bags
  • (4) Secure payment for concierge service via credit card, Zelle or square cash
  • (5) Create claim ticket with pickup/return time/location
  • (6) Create tag labels for # bags to be placed on bags at the pickup location
  • (7) Prepare waiver of liability form for signage
  • (8) Dispatch driver to the pickup location
  • Driver Responsibilities

  • (9) Driver meets customer at the pickup location, retrieve signature on the waiver of liability form, tag all bags with labels, give claim ticket to customer
  • (10) Return the luggage at least 5-10 minutes prior to customer’s arrival time, customer exchanges claim ticket for the return of their luggage. Delivery is complete, and the order is closed.

BANNED AND DANGEROUS ITEMS

Items prohibited by law or considered hazardous under the national legislation, as well as items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage or provide different services for goods which at our sole discretion are considered as hazardous.

Hold My Luggage, Inc., does not accept storage for the following items: plants and animals, alive or dead; material that can be considered as pornographic or indecent; weapons (firearms and bladed weapons); software containing information of high value; garbage; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches.

You acknowledge and recognize that the storage of such goods is subject to specific regulations. The assignment must, therefore, be in accordance with the law in force and in accordance with any operational provisions set forth by Hold My Luggage, Inc. These directions may change at any time.

RIGHT OF INSPECTION

The Customer acknowledges and agrees that Hold My Luggage, Inc., and/or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.

YOUR OBLIGATIONS

You warrant, represent and guarantee to us that:

  • (A) You give Hold My Luggage the right to pick up, store and return your luggage;
  • (B) your full address and contact details have been accurately reported on our storage receipt or on the online form;
  • (C) the contents of your baggage have been prepared and packed safely and carefully by you to be protected against the ordinary risks of transport, including any associated sorting and/or handling process;
  • (D) the contents of your baggage do not cause damage to any other luggage transported by us and/or stored with us;
  • (E) the contents of your baggage are not prohibited items, and you are not a person or organization with whom we may not legally trade under any applicable laws or regulations;
  • (F) when you have asked us to charge the storage fee to a third-party vendor (i.e., the point of sale, Zelle, square cash), in the event of non-payment, you will be obligated to pay for the luggage service;
  • (G) all applicable laws and regulations have been complied with, in addition to the provisions of these terms and conditions;
  • (H) the economic value of each piece of luggage including its content does not exceed $1,000.

You agree to indemnify us and hold us harmless from any liability we may suffer, or any costs, damages or expenses, including legal costs, we may incur either to you or to any third parties and arise out of you being in breach of any of these warranties, obligations, and guarantees, even if we inadvertently accept a storage that contravenes any of your obligations.

EXTENT OF OUR LIABILITY

Our liability for the risks of loss or damage to your baggage during the storage period at our premises and specifically attributable to the sole responsibility of Hold My Luggage, Inc., or its employees, will be governed by Florida Statutes § 83.803 and in any case, cannot, in any objective and/or subjective circumstances, exceed the amount of $300,00 per luggage covered by the insurance described in these terms and conditions.

For the part not covered therein by the regulations of the Florida Statute on the luggage storage space agreement, no liability is attributable to Hold My Luggage, Inc., in case of delayed and/or uncollected luggage/item(s) due to customer tardiness.

Therefore, Hold My Luggage, Inc., will be in no way liable in relation to duly and fully proven damages, which can be considered as direct and predictable or indirect consequence of the delay and/or failure to collect.

Hold My Luggage, Inc., will therefore not be liable for any missed flights, trains, buses, even if we had knowledge that such loss or damage might arise, nor for any loss or damage, however indirect, incidental, special or consequential damages determined, including, without limitation, negligence, and willful misconduct. We will not be liable if we do not fulfil any obligations towards you as a result of circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): acts of God including earthquakes, cyclones, storms, flooding, fire, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; latent defects or inherent vice in the content of the stored luggage; criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party whose work you will be responsible for; act or omission attributable to a public official; contents of the shipment consisting of any article that is a prohibited item by law or according to the provisions of this contract, even though we may have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/ or wheels. The sole liability attributable to us in relation to the services provided shall be governed by these general terms and conditions of our luggage service.

INSURANCE

Hold My Luggage, Inc., has general liability coverage from Bell Insurance located at located at 1112 34th St N. St. Petersburg, FL 33713-5432. Hold My Luggage, Inc., is insured with general liability insurance and will cover contents of its facility within its contractual agreement. However, we encourage all customers to obtain travelers insurance for damages outside the scope of our coverage. We are in the process of obtaining additional travelers insurance for customers who would like to purchase extra coverage. We will honor damages and/or losses directly attributable to Hold My Luggage, Inc., within the above-mentioned limits, as well as in the event of proven theft by third parties. Such insurance coverage is not available for precious stones, precious metals, watches, plasma screens, LCDs, satellite navigation systems, mobile phones, PCs, tablets, iPhone, iPad, jewelry, money, glass, china, art objects, antiques, documents or film, tapes, discs, memory cards or any other media containing data or images. The above insurance options do not cover consequential losses, delayed deliveries, or losses arising from a breach of your obligations under these terms and conditions and are not available for services that do not concern transport. The above-mentioned options do not cover the breakage of handles and/or wheels.

Our facilities are controlled with an alarm system linked to the local authorities and private surveillance; in addition, for further details on insurance coverage, please call us at (570) 236-9053.

COMPLAINTS

If you wish to make a complaint for lost or damaged luggage, or for any other damages, you must comply with the provisions of State law; otherwise, we reserve the right to reject your complaint. Specifically, email your complaint within eight (8) calendar days from the date of receipt of your baggage. Subsequently to your first written communication, and not beyond the limitation period provided by law or the rules applicable, you must provide documentary evidence of your complaint by sending us all relevant information relating to the loss and damage. In order to take account of a claim for damage, the contents of your luggage shall be made available to us for inspection at the time of collection. In case of acceptance by us of all or part of your claim, you guarantee that your insurance company or third parties who have an interest in your claim will waive any right, remedy or claim to which they are entitled by virtue of subrogation.

RATES AND TERMS OF PAYMENT

You agree to pay all reasonable costs incurred by HML for services rendered. Unless otherwise agreed, you agree to pay HML the charges and fees for the service, or for the execution of different services before services are rendered. If an invoice is sent via email, all invoices must be paid prior to services rendered. The current rates applicable to luggage service are available on our website. You agree to pay the amount due to Hold My Luggage, Inc., governed by these conditions. Refunds or cancellations are acceptable within a 24-hour notification period prior to your service date.

APPLICABLE LAW

If any term or condition of this Agreement is declared invalid or unenforceable, such determination shall not affect the other provisions of this luggage service which shall remain valid in full force and effect for the remainder. Exception made for the provisions of any applicable rule; any dispute arising out of or in connection with the luggage services provided will be governed by the State Law.

ARBITRATION

Any dispute relating to the relationship between the parties shall be subject to the exclusive jurisdiction shall be settled by arbitration administered by the American Arbitration Association under its applicable procedures on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.