FAQ

FAQ

Our Luggage Storage Service

Hold My Luggage offers customized luggage solutions for travelers and companies of any size and type. We hold luggage, strollers, bikes, golf clubs, keys, and miscellaneous items. We are opened from 8 am – 8 pm on Monday – Saturday and 9am – 5 pm on Sunday.

The following services are available to our customers:

  • Same Day Luggage Storage
  • Multiple Day Luggage Storage (Stored off-site)
  • Luggage Transport & Courier Service
  • City to City Luggage Transport
  • Hotel to Hotel Luggage Transport
  • After-Hours Luggage Service
  • Miscellaneous Item Hold Service (Items that do not pass TSA)
  • Lost Luggage Retrieval
  • Errand Service for the Four Seasons at Disney Properties
  • Orlando Stroller Rental Pick up and Drop off at the Orlando International Airport / HML Counter

What is your luggage storage process?

Our process is simple. You can come to our luggage counter at the Orlando International Airport to drop off your bags. We will hold them, so you don’t have to lug them around all day. To use our luggage storage service, all customers must sign the waiver of liability form. (View the Waiver of Liability Form below the site map). The waiver must be signed before we take your bags. We will hold your bags on the airport premises until the close of business day. Bags are not stored overnight on airport premises. All bags must be picked up before the close of business hours. If your bags are not picked up by the close of business hours, your bags will be taken and stored off premises at our nearby facility. There will be a $20 charge to return the bags to you at your departure flight check-in curbside on level 3 at the A or B Terminal.

I am using your Multiple-Day Luggage Service, where are my bags stored?

Your luggage is stored at an off-site, gated secured facility close to the airport.

Why do we need to sign a liability waiver for storing our luggage?

We guarantee the safety and security of your luggage. However, your luggage has traveled many miles and has changed hands. To protect ourselves from any losses that may have occurred in that process, a liability waiver form must be signed. Although, we will handle your bags with the utmost care, we are not responsible for any fragile items that may be damaged in the process of bag handling.

Will my luggage or the contents of my luggage be insured?

Hold My Luggage, Inc., is insured with general liability insurance and will cover contents of its facility within its contractual agreement. We will honor damages and/or losses directly attributable to Hold My Luggage, Inc., within the above-mentioned limits, as well as in the event of proven theft by third parties. However, we encourage all customers to obtain travelers insurance for damages outside the scope of our coverage. We are not responsible for precious stones, precious metals, watches, plasma screens, LCDs, satellite navigation systems, mobile phones, PCs, tablets, iPhone, iPad, jewelry, money, glass, china, art objects, antiques, documents or film, tapes, discs, memory cards or any other media containing data or images. The above insurance options do not cover consequential losses, delayed deliveries, or losses arising from a breach of your obligations under these terms and conditions; and are not available for services that do not concern transport.

Do I need to make a reservation for luggage service?

If you are bringing your luggage to our luggage counter at the Orlando International Airport B Terminal Ground Transportation Level 1, you do not need to make a reservation for luggage service. Our luggage attendant will assist you with your luggage at the counter.

If you need your luggage picked up at your hotel, resort or Airbnb, you will need to make a reservation 24-hours in advance of your requested service date.

For Same-Day Luggage Service Pickup at your hotel, resort or Airbnb, please DO NOT make a reservation online. Please call (321) 888-0242 for luggage service. If you schedule a pick-up on the same day of service online, we cannot guarantee that we will be able to accommodate your pickup time for service; as our reservations are scheduled 24-hours in advance. If you are scheduling for a future date, you can schedule online at www.holdmyluggage.com/reservationform.

When I make a reservation online or over the phone, do I need to pay for the service at that time?

You do not need to pay when you make your reservation online or over the phone. However, payments must be received before luggage services are rendered. All luggage transport services must be paid before we send our driver out for pick up or delivery.

When and How can I pay?

Payments must be received before services are rendered, so you may pay in advance or on the same day of service. You can pay when you bring your luggage to our luggage counter at the airport or you may pay online and/or request a payment link sent to your email address where you will be able to pay online. All luggage transport services must be paid before we send our driver out for pick up or delivery. We accept cash payments and all major credit cards.

Do you have a refund policy?

Yes, it is a moderate refund policy. We honor all cancellations within 24-hour notice of your service date. Refunds usually take between 3-7 business days.

What if payment is made and I need to cancel my reservation, can I get a refund?

Refunds are only provided if you cancel within 24 hours of your service date, otherwise, no refunds.

How do I cancel my reservation?

You can call, leave a message or send an email to cancel your order or reservation. If you have paid for the service, please cancel 24-hours prior to your service date to receive a refund.

What is your contact information?

You can contact us at (321) 888-0242 or on WhatsApp (570)236-9053

Email us:reservations@holdmyluggage.com

LEFT LUGGAGE

It is your responsibility to pick up your luggage. HML, Inc., is not responsible for your left luggage. We simply provide a same day or multiple day luggage storage and hold service. If for any reason other than unforeseeable events due to the weather or storm elements that may delay a flight or cause a layover in another city, left luggage (luggage that is not picked up on time) will be charged $3 per bag per day until it is picked up. After 45 days, the items will be discarded at the company’s discretion.